1.1.

Welcome to  https://www.partner.zetapp.in/ (the “Platform”), owned and managed by Vistas Technolabs Private Limited, a company incorporated under the provisions of the Companies Act, 2013 and having its registered office at 1105, Rawal Ji Ka Bazar, Near Hotel Sun City, Ganga Pol, Jaipur, Rajasthan - 302002, Maharashtra (hereinafter referred to as the “Company”).

1.2.

The Company is committed to respecting your online privacy and recognizes your need for appropriate protection and management of any information that you share with the Company on the Platform. This privacy policy (“Policy”) explains how the Company will collect, use, share and process information in relation to the use and access of the Platform.

1.3.

This Policy shall be deemed to be incorporated into the terms of use of the Platform (the “Terms”) and shall be read in addition to the Terms. In the event of any conflict between this Policy and the Terms, the interpretation placed by the Company shall be final and binding on you.

1.4.

This Policy is being framed in view of the Information Technology Act, 2000 read with Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and Regulation 3 (1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

1.5.

By accepting this Policy, you understand and agree to the collection, use, sharing and processing of personal information as described herein. If you provide the Company with personal information about someone else, you confirm that (a) such information is accurate and up-to-date; (b) such person is aware that you have provided their information; and (c) they consent to both, the disclosure, and the use/processing of their information in accordance with this Policy. This Policy applies to all the current and former visitors, users and others who access this Platform.

2.1.

This Policy is an electronic record in the form of an electronic contract and does not require any physical, electronic, or digital signature.

2.2.

By accessing or using the Platform or giving us your information or otherwise clicking to accept this Policy, if and when prompted on the Platform, you undertake that you have the capacity to enter into a legally binding contract vide. this Policy, which constitutes a legally binding document between you and the Company under the applicable laws. The Company will collect and process your personal and third-party data carefully, only for the purposes described in this Policy and only to the extent necessary as defined herein and within the scope of the applicable legal regulations. This Policy seeks to ensure that any personal information or third-party information handled by the Company is managed in a way that is ethical, compliant and adheres to best industry practices.

2.3.

Please read the terms and conditions of this Policy carefully, before accessing or using the Platform or otherwise clicking to accept this Policy, if and when prompted on the Platform. By accessing or using the Platform or otherwise clicking to accept this Policy, if and when prompted on the Platform, you agree to the terms of this Policy.

2.4.

This Policy describes the types of information the Company collects, why and how the Company uses the information, with whom the Company shares it, and the choices you can make about the Company’s use of the information. This Policy also describes the measures the Company takes to protect the security of the information and how you can contact the Company about its privacy practices.

2.5.

Further, this Policy describes the Company’s current data protection policies and practices and may be amended/updated from time to time. The Company will notify the users of any changes made to this Policy in compliance with applicable laws. This Policy shall come to effect from the date of such update, change or modification. Your continued use of the Platform or provision of data or information thereafter will imply your unconditional acceptance of such updates to this Policy.

3.1.

By mere access and/or use of the Platform, you expressly consent to the Company’s use and disclosure of your Information (as defined below) and third-party information in accordance with this Policy. If you do not agree with the terms of this Policy, please do not use the Platform.

4.1.

Personal Information is defined as any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.

4.2.

Personal Information:Personal Information means any information that may be used to identify an individual, including, but not limited to, the first and last names, telephone number, e-mail address, photograph, or any other contact information, educational qualifications, work experience and Short Messaging Service (SMS) data on your device. Vistas limits the collection of Personal Information to that which is necessary for its intended purpose. Further, Sensitive Personal Data or Information (“SPDI”) of a person under applicable law includes Personal Information about that person relating to passwords, financial information including, but not limited to, bank accounts, credit and debit cards or other payment instruments, and physical information. Vistas limits the collection of Personal Information (including, SPDI) to that which is necessary for its intended purpose.

4.3.

Non-Personal Information:Non-personal information means information that does not specifically identify an individual, but includes information from you, such as your browser type, the URL of the previous websites you visited, your Internet Service Provider (ISP), operating system and your Internet Protocol (IP) address. Vistas may gather any non-personal information regarding how many people visit the App, the pages they visit, their IP address, browser types and versions, time zone settings and locations, operating systems, applications installed on your device, device ID, device manufacturer and type, device, connection information, screen resolution, usage statistics, default communication applications and other technology on the devices you use to access the App, and shall include all such Personal Information collected and stored by Vistas that undergoes the process of de-identification and is no more identifiable to you or any natural person (hereinafter referred to as “Non-Personal Information”). Vistas may also collect Non-Personal Information that you voluntarily provide, such as information included in response to a questionnaire or a survey conducted by Vistas.

4.4.

Business Information:Business Information means any information that may be used to identify an individual’s business, including but not limited to the name and address of the entity, brand name of the entity, date of incorporation, e-mail address of the entity, contact information of the registered office, company identification number (CIN), GST number, AADHAR verified signature, authorised signatory, financial information including bank account details and cancelled cheque, PAN details, names of the directors and such other similar information (hereinafter referred to as “Business Information”).

4.5.

Usage Information:Usage Information includes without limitation all data and information collected automatically through the App (or through the third party analytics service providers), by use and access of the App in the nature of system administrative data, statistical and demographical data, and operational information and data generated by or characterizing use of the App including without limitation Non-Personal Information, cookies, App traffic, time spent on the App, number of visits to the App and other similar information and behaviour indicating the mode and manner of use of the App (hereinafter referred to as the “Usage Information”).

4.6.

Personal Information, SPDI, Non-Personal Information and Usage Information hereinafter shall be referred to as “Information”.

5.1.

The Company may collect Information from you when you (a) visit or make use of the Platform (b) voluntarily complete a survey or provide feedback to the Company on the Platform; and (c) carry out any other transactions with the Company.

5.2.

You hereby acknowledge and agree that all Information is provided by you to the Company voluntarily, and the Information provided by you is not subject to any undue influence.

5.3.

The Company may use cookies to monitor the Platform usage including, without limitation, to provide useful features to simplify your experience when you return to the Platform, like deliver relevant content based on your preferences, usage patterns and location.

5.4.

The Company may also collect Non-Personal Information based on your browsing activity and in relation to your use or access to the Platform like your Internet Protocol address, your Operating System, your prior search results, etc., which may or may not be publicly accessible.

5.5.

nformation collected by the Company from a particular browser or device may be used with another computer or device that is linked to the browser or device on which such information was collected.

5.6.

You may use the Platform without providing the Company any Information about yourself. However, you may not be able to access certain services on the Platform in case you choose to do so.

6.1.

The Company uses the Information you provide to (a) provide you with information about services offered by the Company and details of the Company; (b) respond to your inquiries about the offerings of the Company; (c) resolve any glitches on the Platform including addressing any technical problems; (d) improve the services and content on the Platform and your experience of navigating through the Platform; and (e) manage the Company’s relationship with you.

6.2.

The Company may use your Non-Personal Information or Usage Information for internal business purposes, such as data analysis, research, developing new products and/or features, enhancing and improving existing products and services and identifying usage trends.

6.3.

Subject to and in accordance with applicable laws, the Company has the right to use your Information for the purpose of conducting promotional/marketing related activities on the Platform.

6.4.

When you send an email message or otherwise contact the Company through the Platform, the Company may use the Information provided by you to respond to your communication by way of messages on the Platform, Short Message Service (SMS), email or any other communication channels that the Company may deem fit. The Company may also archive such Information and/or use it for future communications with you to inform you regarding updates, newsletters, offers, new services and promotions.

6.5.

When you send an email message or otherwise contact Vistas through the App, Vistas may use the Information provided by you to respond to your communication by way of messages on the App, Short Message Service (SMS), email or any other communication channels that Vistas may deem fit. Vistas may also archive such Information and/or use it for future communications with you to inform you regarding updates, newsletters, offers, new services and promotions.

7.1.

The Company maintains your Information in electronic form on its devices and on the equipment of the Company’s employees. The Information is made accessible to employees, agents, or partners and third-parties only on a need-to-know basis.

7.2.

The Company does not rent, sell, or share Information with other people or with other non-affiliated entities without your consent, except to provide services you have requested for or under the following circumstances:

8.1.

The Company may engage other third-party vendors and/or contractors to perform certain support services, including, without limitation, software maintenance services, advertising and marketing services, web hosting services and such other related services which are required by the Company to provide its services efficiently. These third parties may have limited access to Information. If they do, this limited access is provided so that they may perform these tasks for the Company and they are not authorized by the Company to otherwise use or disclose Information, except to the extent required by law. The Company does not make any representations concerning the privacy practices or policies or terms of use of such platforms, nor does it control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages, or other materials available on such platforms. The inclusion or exclusion does not imply any endorsement by the Company of the platform, the platform's provider, or the information on such platform.

8.2.

The Platform may contain links and interactive functionality interacting with the platforms of third parties. The Company is not responsible for and has no liability for the functionality, actions, inactions, privacy settings, privacy policies, terms, or content of any such platforms. Before enabling any sharing functions to communicate with any such platforms or otherwise visiting any such platforms, the Company strongly recommends that you review and understand the terms and conditions, privacy policies, settings, and information-sharing functions of each such third-party platforms.

10.1.

YWhere your consent is required for the purpose of the Company’s usage, processing, sharing or collection of your Personal Information in accordance with applicable laws, you shall have the right to withdraw your consent at any point, provided such withdrawal of the consent is intimated to the Company in writing through an email at  hi@zetapp.in requesting the same.

10.2.

Once you withdraw your consent to share the Personal Information, collected by the Company, the Company shall have the option to not fulfil the purposes for which the said Personal Information was sought and the Company may restrict you from using the Platform.

11.1.

You shall have the right to review your Personal Information and/or SPDI (as the case may be) submitted by you on the Platform and to modify or delete any Personal Information and/or SPDI (as the case may be) provided by you directly on the Platform. You hereby understand that any such modification or deletion may affect your ability to use the Platform. Further, it may affect the Company’s ability to provide its services to you.

11.2.

Access to or correction, updating or deletion of your Personal Information and/or SPDI (as the case may be) may be denied or limited by the Company if it would violate another person’s rights and/or is not otherwise permitted by applicable law.

11.3.

If you need to update or correct your Personal Information that the Company may have collected to offer you personalized services and offers, you may send updates and corrections to the Company at hi@zetapp.in  citing the reason for such rectification of Personal Information.

12.1.

The Company shall store your Personal Information at least for such period as may be required and permitted by applicable law or for a period necessary to satisfy the purpose for which the Personal Information has been collected. These periods vary depending on the nature of the information and your interactions with the Company.

12.2.

The Company may store Non-Personal Information and Usage Information received from you till such time it requires provided such storage and retention is in accordance with applicable law.

12.3.

You agree that you will not submit any false information or any illegal or damaging content to the Platform.

12.4.

The Company reserves the right to terminate access to or the ability to interact with the Platform in response to any concerns the Company may have about false, illegal, or damaging content, or for any other reason, in its sole discretion.

13.1.

The Company uses cookies and/or other tracking technologies to distinguish you from other users of the services and to remember your preferences on the Platform. This helps the Company to provide you with a good experience when you use the services on the Platform and also allows the Company to improve such services. Cookies are text files that the Company places in your mobile phone, tablet, or other devices to store your preferences. Cookies, by themselves, do not tell the Company your e-mail address or other personally identifiable information unless you choose to provide this information to the Company. They are designed to hold a marginal amount of data specific to a particular user. However, once you choose to furnish the Platform with personally identifiable information, this information may be linked to the data stored in the cookie. The Company uses cookies to understand Platform usage and to improve the content and offerings on the Platform. Cookies may be placed on the Platform by third parties as well, the use of which the Company does not control.

13.2.

Session cookies are automatically deleted from your hard drive once a session ends, and most cookies are session cookies. You may decline the cookies, however, if you decline the cookies, you may be unable to use certain features on the Platform. You may opt to leave the cookies turned on.

14.1.

The Company has taken adequate measures to protect the security of Information and to ensure that your choices for its intended use are honoured. The Company takes robust precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

14.2.

The Company considers the confidentiality and security of your Information to be of utmost importance. It therefore uses industry standards, and physical, technical, and administrative security measures to keep Information confidential and secure and the Company will not share your Information with third parties, except as otherwise provided in this Policy. Please be advised that, however, while the Company strives to protect Information and privacy, the Company cannot guarantee or warrant its absolute security when Information is transmitted over the internet into the Platform. The Company will periodically evaluate this necessity considering your privacy and our relation while keeping the applicable legislation in mind.

14.3.

For any loss or theft of Information, due to reasons solely attributable to you, the Company shall not be held liable or responsible under any circumstance whatsoever. Further, the Company shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the Company’s reasonable control including but not limited to acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the user, etc.

14.4.

For any loss or theft of Information, due to reasons solely attributable to you, the Company shall not be held liable or responsible under any circumstance whatsoever. Further, the Company shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the Company’s reasonable control including but not limited to acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the user, etc.

16.1.

The Company shall not be liable to you for any loss of profit, production, anticipated savings, goodwill or business opportunities or any type of direct or indirect, incidental, economic, compensatory, punitive, exemplary, or consequential losses arising out of performance or non-performance of its obligations under this Policy.

16.2.

The Company is not responsible for any actions or inactions of any third parties that receive your Information.

16.3.

Notwithstanding anything contained in this Policy or elsewhere, the Company shall not be held responsible for any loss, damage, or misuse of your Information, if such loss, damage, or misuse is attributable to a Force Majeure Event. The term “Force Majeure Event” shall mean any event that is beyond the Company’s reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes, lockouts or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, civil disturbances, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, pandemic or national/state lockdown due to any reason and any other similar events not within the Company’s control and which the Company is not able to overcome.

In accordance with the Information Technology Act, 2000 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below:

For registering your complaint, please write to the Grievance Officer at the above-mentioned email address in relation to any violation of the Terms or the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The Grievance Officer shall redress the complaint in accordance with the provisions of the Information Technology Act, 2000 and Rules made thereunder.